{"id":246664,"date":"2018-12-14T08:00:00","date_gmt":"2018-12-14T07:00:00","guid":{"rendered":"https:\/\/ac-franchise.be\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810"},"modified":"2018-12-14T08:00:00","modified_gmt":"2019-03-07T16:00:14","slug":"la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810","status":"publish","type":"post","link":"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810","title":{"rendered":"La franchise Alain Afflelou termine l&rsquo;ann\u00e9e 2018 sur une bonne note !"},"content":{"rendered":"<div id=\"938162\" class=\"widget left_picture_title_text\" data-name=\"left_picture_title_text\">\n<div class=\"row-fluid\">\n<div class=\"span12\">\n<div class=\"thumbnail widget-media-thumbnail span4\" data-name=\"media1\" data-pk=\"938162\">                            <a href=\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2018\/12\/13\/20181213161603-3a561c9b56aa953914431ca6c4d55b5b.jpg\" data-remote=\"true\">      <img decoding=\"async\" src=\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2018\/12\/13\/20181213161603-3a561c9b56aa953914431ca6c4d55b5b.jpg\" title=\"Alain Afflelou \u00ab \u00c9lu Service Client de l&#x27;Ann\u00e9e 2019 \u00bb pour la 3\u00e8me ann\u00e9e cons\u00e9cutive \"\/>     <\/a>              <\/p>\n<div class=\"image-caption\">         Alain Afflelou \u00ab \u00c9lu Service Client de l&#x27;Ann\u00e9e 2019 \u00bb pour la 3\u00e8me ann\u00e9e cons\u00e9cutive       <\/div>\n<\/p><\/div>\n<div class=\"widget-content\">\n<div class=\"editable\" data-type=\"wysihtml5\" data-pk=\"938162\" data-url=\"\/crezeo_widgets\/938162\/update_parameter\"            data-name=\"text\">\n<div style=\"text-align: justify;\">Organis\u00e9 depuis 2007 par Vis\u00e9o Customer Insights,\u00a0le prix \u00c9lu Service Client de l\u2019Ann\u00e9e\u00a0<b>r\u00e9compense les entreprises\u00a0qui placent la qualit\u00e9 de la relation client\u00a0<\/b>au centre de leurs pr\u00e9occupations. C&rsquo;est un concours qui a pour but d&rsquo;\u00e9valuer et de tester la qualit\u00e9 des services clients des entreprises fran\u00e7aises. Ces derni\u00e8res font l&rsquo;objet de\u00a0225\u00a0tests clients myst\u00e8res r\u00e9alis\u00e9s par des consommateurs (140\u00a0appels t\u00e9l\u00e9phoniques,\u00a050\u00a0e-mails\u00a0ou formulaires,\u00a015\u00a0navigations\u00a0Internet,\u00a010\u00a0contacts via les r\u00e9seaux sociaux,\u00a010\u00a0conversations par chat). Cette ann\u00e9e encore, et pour la 3\u00e8me fois cons\u00e9cutive, la franchise Alain Afflelou est \u00e9lue\u00a0Service Client de l\u2019Ann\u00e9e.<\/div>\n<\/div><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div id=\"938165\" class=\"widget title_text row-fluid\" data-name=\"title_text\">\n<div class=\"span12\">\n<div data-type=\"wysihtml5\">\n<h3 class=\"editable\" data-type=\"text\" data-pk=\"938165\" data-url=\"\/crezeo_widgets\/938165\/update_parameter\" data-name=\"title\">Un travail d&rsquo;\u00e9quipe bien r\u00e9compens\u00e9 !<\/h3>\n<div class=\"editable\" data-type=\"wysihtml5\" data-pk=\"938165\" data-url=\"\/crezeo_widgets\/938165\/update_parameter\" data-name=\"text\">\n<div class=\"\" style=\"text-align: justify; \">Alain Afflelou\u00a0a r\u00e9ussi \u00e0 se d\u00e9marquer avec une note globale de 17,77 sur 20. La note moyenne de la cat\u00e9gorie opticien est de 14,64 sur 20 et celle de tous les laur\u00e9ats est de 15,95 sur 20. <b>L&rsquo;opticien\u00a0obtient la 1\u00e8re place de sa cat\u00e9gorie sur tous les canaux :<\/b> <\/div>\n<ul>\n<li style=\"text-align: justify;\">Appels t\u00e9l\u00e9phoniques : 100% des appels ont \u00e9t\u00e9 pris en charge par un conseiller en moins d\u2019une minute et 99% des appels ont abouti.<\/li>\n<li style=\"text-align: justify;\">E-mails : 98% des e-mails sont r\u00e9pondus dans la journ\u00e9e avec 96% de taux de r\u00e9ponse.<\/li>\n<li style=\"text-align: justify;\">Navigation Internet : 100% de disponibilit\u00e9 \/ accessibilit\u00e9 et de compatibilit\u00e9 avec les navigateurs et 3 clics pour obtenir une r\u00e9ponse.<\/li>\n<li style=\"text-align: justify;\">Facebook et chat : 90% de taux de r\u00e9ponse (Facebook : 1h22 de temps moyen de r\u00e9ponse et chat : 27 secondes de temps moyen de r\u00e9ponse).<\/li>\n<\/ul>\n<div style=\"text-align: justify;\">\u00ab <i>Notre responsable Sonia Leroy et ses collaborateurs ont d\u00e9velopp\u00e9 le service client avec beaucoup de\u00a0passion et de pers\u00e9v\u00e9rance.<b> L\u2019\u00e9coute des clients, le respect de leurs besoins, la compr\u00e9hension de\u00a0leurs\u00a0craintes et de leurs remarques<\/b>, autant de qualit\u00e9s exceptionnelles. R\u00e9compens\u00e9 pour la troisi\u00e8me ann\u00e9e cons\u00e9cutive \u00ab \u00c9lu service clients de l\u2019ann\u00e9e \u00bb, ce n\u2019est pas un hasard ni de la chance, mais du talent ! Je lui en suis reconnaissant ainsi qu\u2019\u00e0 son \u00e9quipe <\/i>\u00bb, commente Alain Afflelou, fondateur du groupe.\u00a0<\/div>\n<\/div><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div id=\"938168\" class=\"widget right_picture_title_text\" data-name=\"right_picture_title_text\">   <!-- WIDGET CONTENT -->   <\/p>\n<div class=\"row-fluid\">\n<div class=\"span12\">\n<div class=\"thumbnail widget-media-thumbnail span4\" data-name=\"media1\" data-pk=\"938168\">                            <a href=\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2018\/12\/13\/20181213160211-fc06443803bda0f6168ec907ea525ac3.jpg\" data-remote=\"true\">      <img decoding=\"async\" src=\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2018\/12\/13\/20181213160211-fc06443803bda0f6168ec907ea525ac3.jpg\" title=\"Nouveau magasin franchis\u00e9 Alain Afflelou \u00e0 Waregem \"\/>     <\/a>              <\/p>\n<div class=\"image-caption\">         Nouveau magasin franchis\u00e9 Alain Afflelou \u00e0 Waregem       <\/div>\n<\/p><\/div>\n<div class=\"widget-content\">\n<h3 class=\"editable\" data-type=\"text\" data-pk=\"938168\" data-url=\"\/crezeo_widgets\/938168\/update_parameter\"             data-name=\"title\">L\u2019opticien Alain Afflelou poursuit son d\u00e9veloppement \u00e0 l&rsquo;\u00e9tranger<\/h3>\n<div class=\"editable\" data-type=\"wysihtml5\" data-pk=\"938168\" data-url=\"\/crezeo_widgets\/938168\/update_parameter\"              data-name=\"text\">\n<div class=\"\" style=\"text-align justify \">\n<div class=\"\" style=\"text-align: justify; \">Pr\u00e9sente dans plusieurs pays dont le\u00a0Luxembourg, le\u00a0Portugal, la\u00a0Suisse, l&rsquo;Alg\u00e9rie, le\u00a0Chili, la\u00a0C\u00f4te d\u2019Ivoire, le\u00a0Liban, le\u00a0Maroc, le\u00a0S\u00e9n\u00e9gal et la Tunisie, l&rsquo;enseigne Alain Afflelou compte aujourd\u2019hui plus de 1400\u00a0boutiques dans le monde. <b>La France et l&rsquo;Espagne sont les deux principaux march\u00e9s de la marque avec plus de 900 magasins en France et plus de 360 en Espagne.<\/b> Alain Afflelou\u00a0est \u00e9galement pr\u00e9sent en Belgique depuis 1998. L&rsquo;enseigne ambitionne d&rsquo;atteindre 150 magasins sur le march\u00e9 belge d\u2019ici fin 2019 dont 100 boutiques d\u2019optique, 30 Optical Discount (rachet\u00e9 l\u2019an dernier), et 20 corners Alain Afflelou Acousticien (audio-proth\u00e8ses ou appareils auditifs).\u00a0<\/div>\n<div class=\"\" style=\"text-align: justify; \"><\/div>\n<div class=\"\" style=\"text-align: justify; \">Forts du succ\u00e8s rencontr\u00e9 sur leur premier point de vente, certains franchis\u00e9s Alain Afflelou en Belgique choisissent de continuer l\u2019aventure et de <b>r\u00e9it\u00e9rer l\u2019exp\u00e9rience en ouvrant d\u2019autres boutiques franchis\u00e9es.<\/b> C&rsquo;est le cas de Tanguy, Christophe et Jonathan Cromphoudt, franchis\u00e9s Alain Afflelou \u00e0 Bastogne depuis 2006, qui ont ouvert un nouveau magasin en novembre dernier sur la Grand Place de la ville ou encore celui de\u00a0Hilde Leleu et Kristof Holvout, franchis\u00e9s Alain Afflelou \u00e0 Bruges et Roulers, qui ont ouvert une nouvelle boutique\u00a0en novembre \u00e0 Waregem.<\/div>\n<\/p><\/div>\n<\/div><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Organis\u00e9 depuis 2007 par Vis\u00e9o Customer Insights, le prix \u00c9lu Service Client de l\u2019Ann\u00e9e r\u00e9compense les entreprises qui placent la qualit\u00e9 de la relation client au centre de leurs pr\u00e9occupations. C&rsquo;est un concours qui a pour but d&rsquo;\u00e9valuer et de tester la qualit\u00e9 des services clients des entreprises fran\u00e7aises. Ces derni\u00e8res font l&rsquo;objet de 225 tests clients myst\u00e8res r\u00e9alis\u00e9s par des consommateurs (140 appels t\u00e9l\u00e9phoniques, 50 e-mails ou formulaires, 15 navigations Internet, 10 contacts via les r\u00e9seaux sociaux, 10 conversations par chat). Cette ann\u00e9e encore, et pour la 3\u00e8me fois cons\u00e9cutive, la franchise Alain Afflelou est \u00e9lue Service Client de l\u2019Ann\u00e9e.<\/p>\n","protected":false},"author":54,"featured_media":246133,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[2],"tags":[],"class_list":["post-246664","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites-des-reseaux","entry","has-media"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>La franchise Alain Afflelou termine l&#039;ann\u00e9e 2018 sur une bonne note !<\/title>\n<meta name=\"description\" content=\"Organis\u00e9 depuis 2007 par Vis\u00e9o Customer Insights, le prix \u00c9lu Service Client de l\u2019Ann\u00e9e r\u00e9compense les entreprises qui placent la qualit\u00e9 de la relation client au centre de leurs pr\u00e9occupations. C&#039;est un concours qui a pour but d&#039;\u00e9valuer et de tester la qualit\u00e9 des services clients des entreprises fran\u00e7aises. Ces derni\u00e8res font l&#039;objet de 225 tests clients myst\u00e8res r\u00e9alis\u00e9s par des consommateurs (140 appels t\u00e9l\u00e9phoniques, 50 e-mails ou formulaires, 15 navigations Internet, 10 contacts via les r\u00e9seaux sociaux, 10 conversations par chat). Cette ann\u00e9e encore, et pour la 3\u00e8me fois cons\u00e9cutive, la franchise Alain Afflelou est \u00e9lue Service Client de l\u2019Ann\u00e9e.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La franchise Alain Afflelou termine l&#039;ann\u00e9e 2018 sur une bonne note !\" \/>\n<meta property=\"og:description\" content=\"Organis\u00e9 depuis 2007 par Vis\u00e9o Customer Insights, le prix \u00c9lu Service Client de l\u2019Ann\u00e9e r\u00e9compense les entreprises qui placent la qualit\u00e9 de la relation client au centre de leurs pr\u00e9occupations. C&#039;est un concours qui a pour but d&#039;\u00e9valuer et de tester la qualit\u00e9 des services clients des entreprises fran\u00e7aises. Ces derni\u00e8res font l&#039;objet de 225 tests clients myst\u00e8res r\u00e9alis\u00e9s par des consommateurs (140 appels t\u00e9l\u00e9phoniques, 50 e-mails ou formulaires, 15 navigations Internet, 10 contacts via les r\u00e9seaux sociaux, 10 conversations par chat). Cette ann\u00e9e encore, et pour la 3\u00e8me fois cons\u00e9cutive, la franchise Alain Afflelou est \u00e9lue Service Client de l\u2019Ann\u00e9e.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810\" \/>\n<meta property=\"og:site_name\" content=\"AC Franchise\" \/>\n<meta property=\"article:published_time\" content=\"2018-12-14T07:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-03-07T16:00:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2018\/12\/13\/20181213161603-3a561c9b56aa953914431ca6c4d55b5b.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"804\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Dorsaf Maamer\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dorsaf Maamer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810#article\",\"isPartOf\":{\"@id\":\"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810\"},\"author\":{\"name\":\"AC Franchise\",\"@id\":\"https:\/\/ac-franchise.be\/#\/schema\/person\/67f8a43ccb8849bbdd49ddc3432cd53b\"},\"headline\":\"La franchise Alain Afflelou termine l&rsquo;ann\u00e9e 2018 sur une bonne note !\",\"datePublished\":\"2018-12-14T07:00:00+00:00\",\"dateModified\":\"2019-03-07T16:00:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810\"},\"wordCount\":587,\"publisher\":{\"@id\":\"https:\/\/ac-franchise.be\/#organization\"},\"image\":{\"@id\":\"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2018\/12\/13\/20181213161603-3a561c9b56aa953914431ca6c4d55b5b.jpg\",\"articleSection\":[\"Actualit\u00e9s des r\u00e9seaux\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810\",\"url\":\"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810\",\"name\":\"La franchise Alain Afflelou termine l'ann\u00e9e 2018 sur une bonne note !\",\"isPartOf\":{\"@id\":\"https:\/\/ac-franchise.be\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2018\/12\/13\/20181213161603-3a561c9b56aa953914431ca6c4d55b5b.jpg\",\"datePublished\":\"2018-12-14T07:00:00+00:00\",\"dateModified\":\"2019-03-07T16:00:14+00:00\",\"description\":\"Organis\u00e9 depuis 2007 par Vis\u00e9o Customer Insights, le prix \u00c9lu Service Client de l\u2019Ann\u00e9e r\u00e9compense les entreprises qui placent la qualit\u00e9 de la relation client au centre de leurs pr\u00e9occupations. C'est un concours qui a pour but d'\u00e9valuer et de tester la qualit\u00e9 des services clients des entreprises fran\u00e7aises. Ces derni\u00e8res font l'objet de 225 tests clients myst\u00e8res r\u00e9alis\u00e9s par des consommateurs (140 appels t\u00e9l\u00e9phoniques, 50 e-mails ou formulaires, 15 navigations Internet, 10 contacts via les r\u00e9seaux sociaux, 10 conversations par chat). Cette ann\u00e9e encore, et pour la 3\u00e8me fois cons\u00e9cutive, la franchise Alain Afflelou est \u00e9lue Service Client de l\u2019Ann\u00e9e.\",\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810#primaryimage\",\"url\":\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2018\/12\/13\/20181213161603-3a561c9b56aa953914431ca6c4d55b5b.jpg\",\"contentUrl\":\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2018\/12\/13\/20181213161603-3a561c9b56aa953914431ca6c4d55b5b.jpg\",\"width\":804,\"height\":300},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ac-franchise.be\/#website\",\"url\":\"https:\/\/ac-franchise.be\/\",\"name\":\"AC Franchise\",\"description\":\"Cr\u00e9er une franchise et devenir franchis\u00e9 !\",\"publisher\":{\"@id\":\"https:\/\/ac-franchise.be\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ac-franchise.be\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ac-franchise.be\/#organization\",\"name\":\"AC Franchise\",\"url\":\"https:\/\/ac-franchise.be\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/ac-franchise.be\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2019\/09\/acfranchise_logo-1.png\",\"contentUrl\":\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2019\/09\/acfranchise_logo-1.png\",\"width\":300,\"height\":71,\"caption\":\"AC Franchise\"},\"image\":{\"@id\":\"https:\/\/ac-franchise.be\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/ac-franchise.be\/#\/schema\/person\/67f8a43ccb8849bbdd49ddc3432cd53b\",\"name\":\"Dorsaf Maamer\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/ac-franchise.be\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/407d33c2b2f67a03d6a72178409ac5b7?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/407d33c2b2f67a03d6a72178409ac5b7?s=96&d=mm&r=g\",\"caption\":\"Dorsaf Maamer\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"La franchise Alain Afflelou termine l'ann\u00e9e 2018 sur une bonne note !","description":"Organis\u00e9 depuis 2007 par Vis\u00e9o Customer Insights, le prix \u00c9lu Service Client de l\u2019Ann\u00e9e r\u00e9compense les entreprises qui placent la qualit\u00e9 de la relation client au centre de leurs pr\u00e9occupations. C'est un concours qui a pour but d'\u00e9valuer et de tester la qualit\u00e9 des services clients des entreprises fran\u00e7aises. Ces derni\u00e8res font l'objet de 225 tests clients myst\u00e8res r\u00e9alis\u00e9s par des consommateurs (140 appels t\u00e9l\u00e9phoniques, 50 e-mails ou formulaires, 15 navigations Internet, 10 contacts via les r\u00e9seaux sociaux, 10 conversations par chat). Cette ann\u00e9e encore, et pour la 3\u00e8me fois cons\u00e9cutive, la franchise Alain Afflelou est \u00e9lue Service Client de l\u2019Ann\u00e9e.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810","og_locale":"fr_FR","og_type":"article","og_title":"La franchise Alain Afflelou termine l'ann\u00e9e 2018 sur une bonne note !","og_description":"Organis\u00e9 depuis 2007 par Vis\u00e9o Customer Insights, le prix \u00c9lu Service Client de l\u2019Ann\u00e9e r\u00e9compense les entreprises qui placent la qualit\u00e9 de la relation client au centre de leurs pr\u00e9occupations. C'est un concours qui a pour but d'\u00e9valuer et de tester la qualit\u00e9 des services clients des entreprises fran\u00e7aises. Ces derni\u00e8res font l'objet de 225 tests clients myst\u00e8res r\u00e9alis\u00e9s par des consommateurs (140 appels t\u00e9l\u00e9phoniques, 50 e-mails ou formulaires, 15 navigations Internet, 10 contacts via les r\u00e9seaux sociaux, 10 conversations par chat). Cette ann\u00e9e encore, et pour la 3\u00e8me fois cons\u00e9cutive, la franchise Alain Afflelou est \u00e9lue Service Client de l\u2019Ann\u00e9e.","og_url":"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810","og_site_name":"AC Franchise","article_published_time":"2018-12-14T07:00:00+00:00","article_modified_time":"2019-03-07T16:00:14+00:00","og_image":[{"width":804,"height":300,"url":"https:\/\/ac-franchise.be\/wp-content\/uploads\/2018\/12\/13\/20181213161603-3a561c9b56aa953914431ca6c4d55b5b.jpg","type":"image\/jpeg"}],"author":"Dorsaf Maamer","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Dorsaf Maamer","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810#article","isPartOf":{"@id":"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810"},"author":{"name":"AC Franchise","@id":"https:\/\/ac-franchise.be\/#\/schema\/person\/67f8a43ccb8849bbdd49ddc3432cd53b"},"headline":"La franchise Alain Afflelou termine l&rsquo;ann\u00e9e 2018 sur une bonne note !","datePublished":"2018-12-14T07:00:00+00:00","dateModified":"2019-03-07T16:00:14+00:00","mainEntityOfPage":{"@id":"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810"},"wordCount":587,"publisher":{"@id":"https:\/\/ac-franchise.be\/#organization"},"image":{"@id":"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810#primaryimage"},"thumbnailUrl":"https:\/\/ac-franchise.be\/wp-content\/uploads\/2018\/12\/13\/20181213161603-3a561c9b56aa953914431ca6c4d55b5b.jpg","articleSection":["Actualit\u00e9s des r\u00e9seaux"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810","url":"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810","name":"La franchise Alain Afflelou termine l'ann\u00e9e 2018 sur une bonne note !","isPartOf":{"@id":"https:\/\/ac-franchise.be\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810#primaryimage"},"image":{"@id":"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810#primaryimage"},"thumbnailUrl":"https:\/\/ac-franchise.be\/wp-content\/uploads\/2018\/12\/13\/20181213161603-3a561c9b56aa953914431ca6c4d55b5b.jpg","datePublished":"2018-12-14T07:00:00+00:00","dateModified":"2019-03-07T16:00:14+00:00","description":"Organis\u00e9 depuis 2007 par Vis\u00e9o Customer Insights, le prix \u00c9lu Service Client de l\u2019Ann\u00e9e r\u00e9compense les entreprises qui placent la qualit\u00e9 de la relation client au centre de leurs pr\u00e9occupations. C'est un concours qui a pour but d'\u00e9valuer et de tester la qualit\u00e9 des services clients des entreprises fran\u00e7aises. Ces derni\u00e8res font l'objet de 225 tests clients myst\u00e8res r\u00e9alis\u00e9s par des consommateurs (140 appels t\u00e9l\u00e9phoniques, 50 e-mails ou formulaires, 15 navigations Internet, 10 contacts via les r\u00e9seaux sociaux, 10 conversations par chat). Cette ann\u00e9e encore, et pour la 3\u00e8me fois cons\u00e9cutive, la franchise Alain Afflelou est \u00e9lue Service Client de l\u2019Ann\u00e9e.","inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/ac-franchise.be\/article\/la-franchise-alain-afflelou-termine-lannee-2018-sur-une-bonne-note-3810#primaryimage","url":"https:\/\/ac-franchise.be\/wp-content\/uploads\/2018\/12\/13\/20181213161603-3a561c9b56aa953914431ca6c4d55b5b.jpg","contentUrl":"https:\/\/ac-franchise.be\/wp-content\/uploads\/2018\/12\/13\/20181213161603-3a561c9b56aa953914431ca6c4d55b5b.jpg","width":804,"height":300},{"@type":"WebSite","@id":"https:\/\/ac-franchise.be\/#website","url":"https:\/\/ac-franchise.be\/","name":"AC Franchise","description":"Cr\u00e9er une franchise et devenir franchis\u00e9 !","publisher":{"@id":"https:\/\/ac-franchise.be\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ac-franchise.be\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/ac-franchise.be\/#organization","name":"AC Franchise","url":"https:\/\/ac-franchise.be\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/ac-franchise.be\/#\/schema\/logo\/image\/","url":"https:\/\/ac-franchise.be\/wp-content\/uploads\/2019\/09\/acfranchise_logo-1.png","contentUrl":"https:\/\/ac-franchise.be\/wp-content\/uploads\/2019\/09\/acfranchise_logo-1.png","width":300,"height":71,"caption":"AC Franchise"},"image":{"@id":"https:\/\/ac-franchise.be\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/ac-franchise.be\/#\/schema\/person\/67f8a43ccb8849bbdd49ddc3432cd53b","name":"Dorsaf Maamer","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/ac-franchise.be\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/407d33c2b2f67a03d6a72178409ac5b7?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/407d33c2b2f67a03d6a72178409ac5b7?s=96&d=mm&r=g","caption":"Dorsaf Maamer"}}]}},"_links":{"self":[{"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/posts\/246664"}],"collection":[{"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/users\/54"}],"replies":[{"embeddable":true,"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/comments?post=246664"}],"version-history":[{"count":1,"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/posts\/246664\/revisions"}],"predecessor-version":[{"id":287811,"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/posts\/246664\/revisions\/287811"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/media\/246133"}],"wp:attachment":[{"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/media?parent=246664"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/categories?post=246664"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/tags?post=246664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}