{"id":285842,"date":"2017-05-17T16:20:00","date_gmt":"2017-05-17T15:20:00","guid":{"rendered":"https:\/\/ac-franchise.be\/la-franchise-yves-rocher-en-tete-du-podium-de-la-relation-client-7329"},"modified":"2017-05-17T16:20:00","modified_gmt":"2019-03-07T16:01:13","slug":"la-franchise-yves-rocher-en-tete-du-podium-de-la-relation-client-7329","status":"publish","type":"post","link":"https:\/\/ac-franchise.be\/article\/la-franchise-yves-rocher-en-tete-du-podium-de-la-relation-client-7329","title":{"rendered":"La franchise Yves Rocher en t\u00eate du Podium de la Relation Client"},"content":{"rendered":"
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La franchise Yves Rocher \u00a0a \u00e9t\u00e9 mise \u00e0 l\u2019honneur lors de la 13e \u00e9dition du Podium de la Relation Client.<\/b> Le barom\u00e8tre annuel men\u00e9 par Kantar TNS et BearingPoint r\u00e9compense les enseignes en rapport avec leur relation client en France.<\/span> <\/p>\n

D\u2019apr\u00e8s un article VU DANS Relation Client mag. <\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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La relation client au c\u0153ur du concept de la franchise Yves Rocher <\/h3>\n
Les deux autres marches du podium ont \u00e9t\u00e9 camp\u00e9es respectivement par les prestigieuses enseignes Toyota et Mercedes-Benz. Podium dont les places ont \u00e9t\u00e9 attribu\u00e9es suite au sondage de 4000 clients sur 170 entreprises priv\u00e9es ou publiques issues de 11 secteurs d’activit\u00e9. <\/p>\n

16 crit\u00e8res de performance de la relation client, articul\u00e9s autour de la qualit\u00e9 d’ex\u00e9cution de la relation client, de l’entretien du lien avec le client, et de la symbiose de cette relation, permettent de pond\u00e9rer la moyenne de chaque enseigne.
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Cette nouvelle distinction prouve, encore une fois, l\u2019importance qu\u2019accorde le r\u00e9seau Yves Rocher \u00e0 ses clients et la relation privil\u00e9gi\u00e9e qu\u2019il entretient avec eux depuis de longues ann\u00e9es. Accueil chaleureux en magasin, newsletter pour garder le contact, politique de promotion et de fid\u00e9lisation ou encore l\u2019application Yves Rocher&Moi avec ses nombreuses fonctionnalit\u00e9s, l\u2019enseigne met tout en \u0153uvre pour attirer et fid\u00e9liser\u00a0 la client\u00e8le.<\/p>\n

Cette image de marque proche de ses clients profit\u00e9 d\u2019ailleurs aux adh\u00e9rents de l\u2019enseigne et leur permet de g\u00e9n\u00e9rer du trafic r\u00e9gulier.<\/p>\n

Int\u00e9ress\u00e9 par la franchise Yves Rocher ? N\u2019h\u00e9sitez pas \u00e0 demander toute la documentation<\/a>. <\/p>\n

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La franchise Yves Rocher a \u00e9t\u00e9 mise \u00e0 l\u2019honneur lors de la 13e \u00e9dition du Podium de la Relation Client. Le barom\u00e8tre annuel men\u00e9 par Kantar TNS et BearingPoint r\u00e9compense les enseignes en rapport avec leur relation client.<\/p>\n","protected":false},"author":7779,"featured_media":285840,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[2],"tags":[],"class_list":["post-285842","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites-des-reseaux","entry","has-media"],"acf":[],"yoast_head":"\nLa franchise Yves Rocher en t\u00eate du Podium de la Relation Client<\/title>\n<meta name=\"description\" content=\"La franchise Yves Rocher a \u00e9t\u00e9 mise \u00e0 l\u2019honneur lors de la 13e \u00e9dition du Podium de la Relation Client. 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