{"id":286296,"date":"2017-03-03T11:34:00","date_gmt":"2017-03-03T10:34:00","guid":{"rendered":"https:\/\/ac-franchise.be\/les-clients-de-la-franchise-age-dor-services-tres-majoritairement-satisfaits-6039"},"modified":"2017-03-03T11:34:00","modified_gmt":"2019-03-07T16:01:21","slug":"les-clients-de-la-franchise-age-dor-services-tres-majoritairement-satisfaits-6039","status":"publish","type":"post","link":"https:\/\/ac-franchise.be\/article\/les-clients-de-la-franchise-age-dor-services-tres-majoritairement-satisfaits-6039","title":{"rendered":"Les clients de la franchise Age d\u2019Or Services tr\u00e8s majoritairement satisfaits"},"content":{"rendered":"
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\u00a0A l\u2019\u00e9coute de ses clients et v\u00e9ritablement engag\u00e9e dans l\u2019am\u00e9lioration de ses services pour r\u00e9pondre efficacement \u00e0 leurs attentes, la franchise Age d\u2019Or Services r\u00e9alise, depuis 2011, des enqu\u00eates de satisfaction afin de leur donner la parole.<\/div>\n
L\u2019enqu\u00eate de 2016 r\u00e9v\u00e8le que 86,5 % des b\u00e9n\u00e9ficiaires de l\u2019enseigne sont satisfaits des prestations.<\/b> <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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Le r\u00e9seau Age d\u2019Or Services engag\u00e9 dans la satisfaction de ses clients<\/h3>\n
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R\u00e9alis\u00e9e par courrier, de juin \u00e0 novembre 2016, sur un panel de 100 clients par agence pour un total de 103 agences, l\u2019enqu\u00eate men\u00e9e par la franchise Age d\u2019Or Services<\/a> r\u00e9v\u00e8le une hausse de la satisfaction globale de 5 points par rapport \u00e0 l\u2019ann\u00e9e pr\u00e9c\u00e9dente.<\/b> Une hausse qui t\u00e9moigne de l\u2019engagement de l\u2019enseigne dans l\u2019am\u00e9lioration de ses prestations afin de venir en aide efficacement \u00e0 ses b\u00e9n\u00e9ficiaires. <\/div>\n
Dans le d\u00e9tail, les clients sont particuli\u00e8rement satisfaits de l\u2019accueil et du niveau d\u2019informations au sein des agences \u00e0 hauteur, respectivement, de 91,21 % et 91,57%.\u00a0<\/b>97,25 % des sond\u00e9 reconnaissent \u00e9galement la qualit\u00e9 des prestations effectu\u00e9es et ils sont 68 % \u00e0 avoir d\u00e9j\u00e0 recommand\u00e9 Age d\u2019Or Services \u00e0 une personne de leur entourage.\u00a0<\/div>\n
Autre indicateur t\u00e9moignant du professionnalisme des franchis\u00e9s Age d\u2019Or Services : l\u2019amabilit\u00e9 des intervenants \u00a0atteint 99,28 % de satisfaction globale, leur disponibilit\u00e9 98,01% et leur ponctualit\u00e9 97,13 %.<\/b> <\/div>\n
L\u2019enqu\u00eate s\u2019est \u00e9galement int\u00e9ress\u00e9e aux services les plus demand\u00e9s par les clients. Il en r\u00e9sulte que 46 % des sond\u00e9s font appel aux prestations d\u2019accompagnement personnalis\u00e9, que 34 % se tournent vers le r\u00e9seau Age d\u2019Or Services pour l\u2019aide \u00e0 domicile et que 14 % des clients ont fait appel \u00e0 l\u2019enseigne pour le portage de repas et le petit jardinage.<\/div>\n
Arnaud Louiset, directeur Qualit\u00e9 et achats \u00e0 L\u2019Age d\u2019Or Expansion, franchiseur du r\u00e9seau Age d\u2019Or Services,<\/b> a comment\u00e9 ses r\u00e9sultats en mettant l\u2019accent sur l\u2019importance d\u2019\u00ab assurer une qualit\u00e9 constante de prestations\u00a0<\/i>\u00bb \u00a0afin de conforter les b\u00e9n\u00e9ficiaires \u00ab dans leur choix de rester chez eux, dans leur environnement, en toute s\u00e9curit\u00e9. \u00bb<\/i> <\/div>\n
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A l\u2019\u00e9coute de ses clients et v\u00e9ritablement engag\u00e9e dans l\u2019am\u00e9lioration de ses services pour r\u00e9pondre efficacement \u00e0 leurs attentes, la franchise Age d\u2019Or Services r\u00e9alise, depuis 2011, des enqu\u00eates de satisfaction afin de leur donner la parole.
\nL\u2019enqu\u00eate de 2016 r\u00e9v\u00e8le que 86,5 % des b\u00e9n\u00e9ficiaires de l\u2019enseigne sont satisfaits des prestations.<\/p>\n","protected":false},"author":7779,"featured_media":286295,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[2],"tags":[],"class_list":["post-286296","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites-des-reseaux","entry","has-media"],"acf":[],"yoast_head":"\nLes clients de la franchise Age d\u2019Or Services tr\u00e8s majoritairement satisfaits<\/title>\n<meta name=\"description\" content=\"A l\u2019\u00e9coute de ses clients et v\u00e9ritablement engag\u00e9e dans l\u2019am\u00e9lioration de ses services pour r\u00e9pondre efficacement \u00e0 leurs attentes, la franchise Age d\u2019Or Services r\u00e9alise, depuis 2011, des enqu\u00eates de satisfaction afin de leur donner la parole. L\u2019enqu\u00eate de 2016 r\u00e9v\u00e8le que 86,5 % des b\u00e9n\u00e9ficiaires de l\u2019enseigne sont satisfaits des prestations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ac-franchise.be\/article\/les-clients-de-la-franchise-age-dor-services-tres-majoritairement-satisfaits-6039\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Les clients de la franchise Age d\u2019Or Services tr\u00e8s majoritairement satisfaits\" \/>\n<meta property=\"og:description\" content=\"A l\u2019\u00e9coute de ses clients et v\u00e9ritablement engag\u00e9e dans l\u2019am\u00e9lioration de ses services pour r\u00e9pondre efficacement \u00e0 leurs attentes, la franchise Age d\u2019Or Services r\u00e9alise, depuis 2011, des enqu\u00eates de satisfaction afin de leur donner la parole. L\u2019enqu\u00eate de 2016 r\u00e9v\u00e8le que 86,5 % des b\u00e9n\u00e9ficiaires de l\u2019enseigne sont satisfaits des prestations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ac-franchise.be\/article\/les-clients-de-la-franchise-age-dor-services-tres-majoritairement-satisfaits-6039\" \/>\n<meta property=\"og:site_name\" content=\"AC Franchise\" \/>\n<meta property=\"article:published_time\" content=\"2017-03-03T10:34:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-03-07T16:01:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2017\/03\/03\/20170303113050-8e2fb9a7ba9e092cdae53b6250e8d8c8.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t<meta property=\"og:image:height\" content=\"186\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Hajer Kacem\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Hajer Kacem\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/ac-franchise.be\/article\/les-clients-de-la-franchise-age-dor-services-tres-majoritairement-satisfaits-6039#article\",\"isPartOf\":{\"@id\":\"https:\/\/ac-franchise.be\/article\/les-clients-de-la-franchise-age-dor-services-tres-majoritairement-satisfaits-6039\"},\"author\":{\"name\":\"AC Franchise\",\"@id\":\"https:\/\/ac-franchise.be\/#\/schema\/person\/792273426e93b0b6de4af21db8006f81\"},\"headline\":\"Les clients de la franchise Age d\u2019Or Services tr\u00e8s majoritairement satisfaits\",\"datePublished\":\"2017-03-03T10:34:00+00:00\",\"dateModified\":\"2019-03-07T16:01:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/ac-franchise.be\/article\/les-clients-de-la-franchise-age-dor-services-tres-majoritairement-satisfaits-6039\"},\"wordCount\":372,\"publisher\":{\"@id\":\"https:\/\/ac-franchise.be\/#organization\"},\"image\":{\"@id\":\"https:\/\/ac-franchise.be\/article\/les-clients-de-la-franchise-age-dor-services-tres-majoritairement-satisfaits-6039#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2017\/03\/03\/20170303113050-8e2fb9a7ba9e092cdae53b6250e8d8c8.jpg\",\"articleSection\":[\"Actualit\u00e9s des r\u00e9seaux\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ac-franchise.be\/article\/les-clients-de-la-franchise-age-dor-services-tres-majoritairement-satisfaits-6039\",\"url\":\"https:\/\/ac-franchise.be\/article\/les-clients-de-la-franchise-age-dor-services-tres-majoritairement-satisfaits-6039\",\"name\":\"Les clients de la franchise Age d\u2019Or Services tr\u00e8s majoritairement satisfaits\",\"isPartOf\":{\"@id\":\"https:\/\/ac-franchise.be\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ac-franchise.be\/article\/les-clients-de-la-franchise-age-dor-services-tres-majoritairement-satisfaits-6039#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ac-franchise.be\/article\/les-clients-de-la-franchise-age-dor-services-tres-majoritairement-satisfaits-6039#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2017\/03\/03\/20170303113050-8e2fb9a7ba9e092cdae53b6250e8d8c8.jpg\",\"datePublished\":\"2017-03-03T10:34:00+00:00\",\"dateModified\":\"2019-03-07T16:01:21+00:00\",\"description\":\"A l\u2019\u00e9coute de ses clients et v\u00e9ritablement engag\u00e9e dans l\u2019am\u00e9lioration de ses services pour r\u00e9pondre efficacement \u00e0 leurs attentes, la franchise Age d\u2019Or Services r\u00e9alise, depuis 2011, des enqu\u00eates de satisfaction afin de leur donner la parole. 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