{"id":286713,"date":"2016-12-31T07:25:00","date_gmt":"2016-12-31T06:25:00","guid":{"rendered":"https:\/\/ac-franchise.be\/fideliser-le-client-qui-reclame-6632"},"modified":"2016-12-31T07:25:00","modified_gmt":"2019-03-07T16:01:27","slug":"fideliser-le-client-qui-reclame-6632","status":"publish","type":"post","link":"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632","title":{"rendered":"Fid\u00e9liser le client qui r\u00e9clame"},"content":{"rendered":"
\n
\n
\n
<\/a> <\/div>\n
\n
\n

Un client qui exprime son m\u00e9contentement est souvent une personne qui montre son attachement \u00e0 une enseigne.\u00a0 <\/p>\n

Il est toujours possible d’avoir \u00e0 affronter des clients insatisfaits, ce n’est pas une catastrophe, sauf si la col\u00e8re augmente \u00e0 votre contact… Un client qui r\u00e2le est encore acquis, celui qui ne crie plus est souvent perdu. S’il ne se plaint m\u00eame plus c’est qu’il n’attend plus rien de vous.<\/p>\n<\/div><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

\n
\n
\n

R\u00e9pondre rapidement et calmement<\/h3>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n
\n
\n
\n

G\u00e9n\u00e9rer de la frustration c’est le meilleur moyen de perdre un client. Les consommateurs prennent \u00e0 coeur d’\u00eatre le moins frustr\u00e9s possible puisque le nombre de r\u00e9clamations enregistr\u00e9es par les services clients des grandes enseignes ne cesse d’augmenter !<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

\n
\n
\n

Aujourd’hui avec internet il est tr\u00e8s facile de d\u00e9poser un message. Les consommateurs connaissent de mieux en mieux leurs droits. Les clients\u00a0savent que les enseignes sont de plus en plus attentives \u00e0 la satisfaction de leurs clients. Pour preuve, l’Association pour le management de la r\u00e9clamation clients (Amarc) cr\u00e9\u00e9e il y a deux ans seulement , rassemble d\u00e9j\u00e0 160 entreprises. <\/p>\n

En France, les entreprises partent de loin; le d\u00e9lai moyen de r\u00e9ponse \u00e0 un courrier de r\u00e9clamation est de onze jours. Pourtant accuser r\u00e9ception imm\u00e9diatement d’une r\u00e9clamation est essentiel pour rassurer le client et lui montrer que l’on s’attache \u00e0 son cas. Chez Norauto<\/a> on accuse r\u00e9ception dans les vingt quatre heures et on r\u00e9pond au plus tard dans les cinq jours. La r\u00e9activit\u00e9 est le b. a. ba de la relation client. <\/p>\n

Mais cela ne suffit pas ainsi face \u00e0 un client m\u00e9content un vendeur doit garder son calme et se mettre en position d’\u00e9coute active. Lisez cet article pour en savoir plus :\u00a0<\/i>Traiter les objections de vos clients<\/i><\/a><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

\n
\n
\n

Cinq r\u00e8gles sont \u00e0 respecter strictement dans cette situation.<\/h3>\n
\n

D’abord \u00e9couter avec bienveillance et manifester de l’int\u00e9r\u00eat, voire de l’empathie pour la d\u00e9ception qu’il exprime.<\/p>\n<\/div><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

\n
\n
\n

Puis s’assurer qu’il a exprim\u00e9 tous ses griefs. Tant qu’il n’a pas \u00e9vacu\u00e9 sa col\u00e8re, il peut toujours trouver de nouveaux arguments pour faire rebondir la discussion.\u00a0pour d’\u00e9liminer la dimension affective, il est recommand\u00e9 de s’appuyer sur les fait<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

\n
\n
\n

et de reformuler la demande de mani\u00e8re tr\u00e8s neutre et constructive, afin de pouvoir envisager rapidement une solution. <\/p>\n

Pour mieux identifier les dysfonctionnements \u00e9ventuels il est souvent bon de r\u00e9aliser un enqu\u00eate interne et de v\u00e9rifier que la solution envisag\u00e9e sera appliqu\u00e9e correctement. Il serait d\u00e9licat d’accumuler les probl\u00e8mes…<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

\n
\n
\n

Enfin l’essentiel est de faire preuve d’une grande r\u00e9activit\u00e9. A la fin le client doit avoir retrouv\u00e9 le sourire et le vendeur maintenu le calme. Il vous sera d’autant plus ais\u00e9 de remercier le client et de garder sa confiance. <\/p>\n

Malgr\u00e9 tout il peut arriver que la demande d’un client soit compl\u00e8tement irr\u00e9aliste. Certains m\u00e9dias leur font croire qu’ils peuvent obtenir des d\u00e9dommagements pour tout et n’importe quoi. Il n’est pas judicieux de faire syst\u00e9matiquement un geste commercial, mieux vaut r\u00e9pondre v\u00e9ritablement au besoin exprim\u00e9. Quand le client a le sentiment d’avoir \u00e9t\u00e9 reconnu et entendu, il devient le plus fid\u00e8le qui soit. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

Un client qui exprime son m\u00e9contentement est souvent une personne qui montre son attachement \u00e0 une enseigne. <\/p>\n

Il est toujours possible d’avoir \u00e0 affronter des clients insatisfaits, ce n’est pas une catastrophe, sauf si la col\u00e8re augmente \u00e0 votre contact… Un client qui r\u00e2le est encore acquis, celui qui ne crie plus est souvent perdu. S’il ne se plaint m\u00eame plus c’est qu’il n’attend plus rien de vous.<\/p>\n","protected":false},"author":52,"featured_media":286714,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[3],"tags":[137],"class_list":["post-286713","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites-de-la-franchise","tag-marketing","entry","has-media"],"acf":[],"yoast_head":"\nFid\u00e9liser le client qui r\u00e9clame<\/title>\n<meta name=\"description\" content=\"Un client qui exprime son m\u00e9contentement est souvent une personne qui montre son attachement \u00e0 une enseigne. Il est toujours possible d'avoir \u00e0 affronter des clients insatisfaits, ce n'est pas une catastrophe, sauf si la col\u00e8re augmente \u00e0 votre contact... Un client qui r\u00e2le est encore acquis, celui qui ne crie plus est souvent perdu. S'il ne se plaint m\u00eame plus c'est qu'il n'attend plus rien de vous.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fid\u00e9liser le client qui r\u00e9clame\" \/>\n<meta property=\"og:description\" content=\"Un client qui exprime son m\u00e9contentement est souvent une personne qui montre son attachement \u00e0 une enseigne. Il est toujours possible d'avoir \u00e0 affronter des clients insatisfaits, ce n'est pas une catastrophe, sauf si la col\u00e8re augmente \u00e0 votre contact... Un client qui r\u00e2le est encore acquis, celui qui ne crie plus est souvent perdu. S'il ne se plaint m\u00eame plus c'est qu'il n'attend plus rien de vous.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632\" \/>\n<meta property=\"og:site_name\" content=\"AC Franchise\" \/>\n<meta property=\"article:published_time\" content=\"2016-12-31T06:25:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-03-07T16:01:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2013\/11\/28\/20131128025056-f7e40a4d6caeac6f45060e3bb4d7387c.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"114\" \/>\n\t<meta property=\"og:image:height\" content=\"114\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Janine Mhamdi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Janine Mhamdi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632#article\",\"isPartOf\":{\"@id\":\"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632\"},\"author\":{\"name\":\"AC Franchise\",\"@id\":\"https:\/\/ac-franchise.be\/#\/schema\/person\/7743e030be9e8777897b303b82e49d76\"},\"headline\":\"Fid\u00e9liser le client qui r\u00e9clame\",\"datePublished\":\"2016-12-31T06:25:00+00:00\",\"dateModified\":\"2019-03-07T16:01:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632\"},\"wordCount\":545,\"publisher\":{\"@id\":\"https:\/\/ac-franchise.be\/#organization\"},\"image\":{\"@id\":\"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2013\/11\/28\/20131128025056-f7e40a4d6caeac6f45060e3bb4d7387c.jpg\",\"keywords\":[\"Marketing\"],\"articleSection\":[\"Actualit\u00e9s de la franchise\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632\",\"url\":\"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632\",\"name\":\"Fid\u00e9liser le client qui r\u00e9clame\",\"isPartOf\":{\"@id\":\"https:\/\/ac-franchise.be\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2013\/11\/28\/20131128025056-f7e40a4d6caeac6f45060e3bb4d7387c.jpg\",\"datePublished\":\"2016-12-31T06:25:00+00:00\",\"dateModified\":\"2019-03-07T16:01:27+00:00\",\"description\":\"Un client qui exprime son m\u00e9contentement est souvent une personne qui montre son attachement \u00e0 une enseigne. Il est toujours possible d'avoir \u00e0 affronter des clients insatisfaits, ce n'est pas une catastrophe, sauf si la col\u00e8re augmente \u00e0 votre contact... Un client qui r\u00e2le est encore acquis, celui qui ne crie plus est souvent perdu. S'il ne se plaint m\u00eame plus c'est qu'il n'attend plus rien de vous.\",\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632#primaryimage\",\"url\":\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2013\/11\/28\/20131128025056-f7e40a4d6caeac6f45060e3bb4d7387c.jpg\",\"contentUrl\":\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2013\/11\/28\/20131128025056-f7e40a4d6caeac6f45060e3bb4d7387c.jpg\",\"width\":114,\"height\":114},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ac-franchise.be\/#website\",\"url\":\"https:\/\/ac-franchise.be\/\",\"name\":\"AC Franchise\",\"description\":\"Cr\u00e9er une franchise et devenir franchis\u00e9 !\",\"publisher\":{\"@id\":\"https:\/\/ac-franchise.be\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ac-franchise.be\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ac-franchise.be\/#organization\",\"name\":\"AC Franchise\",\"url\":\"https:\/\/ac-franchise.be\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/ac-franchise.be\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2019\/09\/acfranchise_logo-1.png\",\"contentUrl\":\"https:\/\/ac-franchise.be\/wp-content\/uploads\/2019\/09\/acfranchise_logo-1.png\",\"width\":300,\"height\":71,\"caption\":\"AC Franchise\"},\"image\":{\"@id\":\"https:\/\/ac-franchise.be\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/ac-franchise.be\/#\/schema\/person\/7743e030be9e8777897b303b82e49d76\",\"name\":\"Janine Mhamdi\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/ac-franchise.be\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/298ccd45c3988a42ecf9cfce233984a8?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/298ccd45c3988a42ecf9cfce233984a8?s=96&d=mm&r=g\",\"caption\":\"Janine Mhamdi\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Fid\u00e9liser le client qui r\u00e9clame","description":"Un client qui exprime son m\u00e9contentement est souvent une personne qui montre son attachement \u00e0 une enseigne. Il est toujours possible d'avoir \u00e0 affronter des clients insatisfaits, ce n'est pas une catastrophe, sauf si la col\u00e8re augmente \u00e0 votre contact... Un client qui r\u00e2le est encore acquis, celui qui ne crie plus est souvent perdu. S'il ne se plaint m\u00eame plus c'est qu'il n'attend plus rien de vous.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632","og_locale":"fr_FR","og_type":"article","og_title":"Fid\u00e9liser le client qui r\u00e9clame","og_description":"Un client qui exprime son m\u00e9contentement est souvent une personne qui montre son attachement \u00e0 une enseigne. Il est toujours possible d'avoir \u00e0 affronter des clients insatisfaits, ce n'est pas une catastrophe, sauf si la col\u00e8re augmente \u00e0 votre contact... Un client qui r\u00e2le est encore acquis, celui qui ne crie plus est souvent perdu. S'il ne se plaint m\u00eame plus c'est qu'il n'attend plus rien de vous.","og_url":"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632","og_site_name":"AC Franchise","article_published_time":"2016-12-31T06:25:00+00:00","article_modified_time":"2019-03-07T16:01:27+00:00","og_image":[{"width":114,"height":114,"url":"https:\/\/ac-franchise.be\/wp-content\/uploads\/2013\/11\/28\/20131128025056-f7e40a4d6caeac6f45060e3bb4d7387c.jpg","type":"image\/jpeg"}],"author":"Janine Mhamdi","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Janine Mhamdi","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632#article","isPartOf":{"@id":"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632"},"author":{"name":"AC Franchise","@id":"https:\/\/ac-franchise.be\/#\/schema\/person\/7743e030be9e8777897b303b82e49d76"},"headline":"Fid\u00e9liser le client qui r\u00e9clame","datePublished":"2016-12-31T06:25:00+00:00","dateModified":"2019-03-07T16:01:27+00:00","mainEntityOfPage":{"@id":"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632"},"wordCount":545,"publisher":{"@id":"https:\/\/ac-franchise.be\/#organization"},"image":{"@id":"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632#primaryimage"},"thumbnailUrl":"https:\/\/ac-franchise.be\/wp-content\/uploads\/2013\/11\/28\/20131128025056-f7e40a4d6caeac6f45060e3bb4d7387c.jpg","keywords":["Marketing"],"articleSection":["Actualit\u00e9s de la franchise"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632","url":"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632","name":"Fid\u00e9liser le client qui r\u00e9clame","isPartOf":{"@id":"https:\/\/ac-franchise.be\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632#primaryimage"},"image":{"@id":"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632#primaryimage"},"thumbnailUrl":"https:\/\/ac-franchise.be\/wp-content\/uploads\/2013\/11\/28\/20131128025056-f7e40a4d6caeac6f45060e3bb4d7387c.jpg","datePublished":"2016-12-31T06:25:00+00:00","dateModified":"2019-03-07T16:01:27+00:00","description":"Un client qui exprime son m\u00e9contentement est souvent une personne qui montre son attachement \u00e0 une enseigne. Il est toujours possible d'avoir \u00e0 affronter des clients insatisfaits, ce n'est pas une catastrophe, sauf si la col\u00e8re augmente \u00e0 votre contact... Un client qui r\u00e2le est encore acquis, celui qui ne crie plus est souvent perdu. S'il ne se plaint m\u00eame plus c'est qu'il n'attend plus rien de vous.","inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/ac-franchise.be\/article\/fideliser-le-client-qui-reclame-6632#primaryimage","url":"https:\/\/ac-franchise.be\/wp-content\/uploads\/2013\/11\/28\/20131128025056-f7e40a4d6caeac6f45060e3bb4d7387c.jpg","contentUrl":"https:\/\/ac-franchise.be\/wp-content\/uploads\/2013\/11\/28\/20131128025056-f7e40a4d6caeac6f45060e3bb4d7387c.jpg","width":114,"height":114},{"@type":"WebSite","@id":"https:\/\/ac-franchise.be\/#website","url":"https:\/\/ac-franchise.be\/","name":"AC Franchise","description":"Cr\u00e9er une franchise et devenir franchis\u00e9 !","publisher":{"@id":"https:\/\/ac-franchise.be\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ac-franchise.be\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/ac-franchise.be\/#organization","name":"AC Franchise","url":"https:\/\/ac-franchise.be\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/ac-franchise.be\/#\/schema\/logo\/image\/","url":"https:\/\/ac-franchise.be\/wp-content\/uploads\/2019\/09\/acfranchise_logo-1.png","contentUrl":"https:\/\/ac-franchise.be\/wp-content\/uploads\/2019\/09\/acfranchise_logo-1.png","width":300,"height":71,"caption":"AC Franchise"},"image":{"@id":"https:\/\/ac-franchise.be\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/ac-franchise.be\/#\/schema\/person\/7743e030be9e8777897b303b82e49d76","name":"Janine Mhamdi","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/ac-franchise.be\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/298ccd45c3988a42ecf9cfce233984a8?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/298ccd45c3988a42ecf9cfce233984a8?s=96&d=mm&r=g","caption":"Janine Mhamdi"}}]}},"_links":{"self":[{"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/posts\/286713"}],"collection":[{"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/users\/52"}],"replies":[{"embeddable":true,"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/comments?post=286713"}],"version-history":[{"count":1,"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/posts\/286713\/revisions"}],"predecessor-version":[{"id":288894,"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/posts\/286713\/revisions\/288894"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/media\/286714"}],"wp:attachment":[{"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/media?parent=286713"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/categories?post=286713"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ac-franchise.be\/wp-json\/wp\/v2\/tags?post=286713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}