Fort des r\u00e9sultats obtenus, le programme ne s\u2019arr\u00eate pas l\u00e0. Au-del\u00e0 du constat, l\u2019objectif est de cibler pour chaque public les points positifs et les points \u00e0 am\u00e9liorer, pour ensuite \u00e9laborer des plans d\u2019actions qui se veulent les plus op\u00e9rationnels possibles. <\/div>\n
Objectif avou\u00e9 : accompagner les distributeurs et l\u2019enseigne dans une d\u00e9marche d\u2019am\u00e9lioration continue.<\/div>\n
<\/span> <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\nLes r\u00e9sultats d\u2019enqu\u00eates men\u00e9es sur l\u2019accueil comme sur la gestion des projets sont communiqu\u00e9s et expliqu\u00e9s aux magasins par les animateurs r\u00e9seaux. Ils s\u2019accompagnent de conseils, de remarques positives et de mesures d\u2019optimisation permettant d\u2019am\u00e9liorer la prise en charge
des prospects et clients. <\/span> Gr\u00e2ce aux retours donn\u00e9s par ses distributeurs, l\u2019enseigne s\u2019attache de son c\u00f4t\u00e9, \u00e0 faire \u00e9voluer son offre produits et sa politique d\u2019accompagnement, pour permettre aux distributeurs d\u2019\u00eatre au plus proche des attentes du march\u00e9 et au plus pr\u00e8s de leurs objectifs de d\u00e9veloppement.<\/span><\/p>\n<\/div>\nCe programme, qui fait appara\u00eetre des r\u00e9sultats tr\u00e8s positifs en mati\u00e8re de satisfaction client, n\u2019\u00e9chappe pas \u00e0 la r\u00e8gle d\u2019am\u00e9lioration continue. Parmi les points du programme \u00e0 optimiser : les outils de restitution<\/div>\n
des r\u00e9sultats, que l\u2019enseigne souhaite davantage interactifs et op\u00e9rationnels, pour un accompagnement toujours plus efficace des distributeurs, et une satisfaction toujours plus<\/div>\n
grande des clients.<\/div>\n
<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"
Des enqu\u00eates men\u00e9es aupr\u00e8s des prospects, clients et distributeurs tout au long de l\u2019ann\u00e9e ; Fidelis, c\u2019est tout un programme qui vient servir la d\u00e9marche d\u2019am\u00e9lioration continue de la franchise Mobalpa, pour tenir un engagement vieux de 60 ans, et plus que jamais d\u2019actualit\u00e9 : garantir la satisfaction du client. Du terrain \u00e0 l\u2019enseigne : une […]<\/p>\n","protected":false},"author":7772,"featured_media":290028,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[2],"tags":[],"class_list":["post-290030","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites-des-reseaux","entry","has-media"],"acf":[],"yoast_head":"\n
FIDELIS by Mobalpa : objectif 100 % satisfaction client<\/title>\n \n \n \n \n \n \n \n \n \n \n \n\t \n\t \n\t \n \n \n \n\t \n\t \n\t \n