{"id":297028,"date":"2004-06-26T02:00:00","date_gmt":"2004-06-26T01:00:00","guid":{"rendered":"https:\/\/ac-franchise.be\/la-maitrise-du-metier-4798"},"modified":"2004-06-26T02:00:00","modified_gmt":"2004-06-26T01:00:00","slug":"la-maitrise-du-metier-4798","status":"publish","type":"post","link":"https:\/\/ac-franchise.be\/article\/la-maitrise-du-metier-4798","title":{"rendered":"La ma\u00eetrise du m\u00e9tier"},"content":{"rendered":"
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<\/a> <\/div>\n
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La cl\u00e9 du succ\u00e8s de Domino’s Pizza \u00e0 travers le monde repose sur une prestation \u00e0 forte valeur ajout\u00e9e associant un produit de qualit\u00e9 et un service \u00e0 domicile.
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Soci\u00e9t\u00e9 de restauration ? Bien s\u00fbr. Soci\u00e9t\u00e9 de service ? Certainement. Il s’agit bien d’un savoir-faire sp\u00e9cifique qui emprunte \u00e0 deux m\u00e9tiers distincts des comp\u00e9tences et des exigences.
Pour valider cette prestation d’excellence, l’enseigne offre une garantie de satisfaction totale : si un client n’est pas satisfait du produit ou du service, sa commande lui est imm\u00e9diatement remplac\u00e9e ou rembours\u00e9e.<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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Un r\u00e9el savoir-faire op\u00e9rationnel<\/strong> <\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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La particularit\u00e9 du savoir-faire Domino’s Pizza s’illustre premi\u00e8rement par son \u00a0\u00bb Commissary \u00ab\u00a0, c’est-\u00e0-dire :
– L’entrep\u00f4t qui g\u00e8re l’ensemble des achats et la logistique du r\u00e9seau.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Les fournisseurs r\u00e9f\u00e9renc\u00e9s par Domino’s Pizza r\u00e9pondent tous \u00e0 un cahier des charges pr\u00e9cis suivant les normes de qualit\u00e9s propres \u00e0 l’enseigne.
– L’unit\u00e9 de production qui fabrique la p\u00e2te fra\u00eeche pour tous les magasins.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Cet outil \u00ab\u00a0Commissary\u00a0\u00bb r\u00e9pond \u00e0 des crit\u00e8res de qualit\u00e9, d’hygi\u00e8ne, de s\u00e9curit\u00e9 et de logistique ultra-performants. Avec une capacit\u00e9 de production de 100.000 p\u00e2tons par semaine, le Commissary Domino’s Pizza France est parfaitement op\u00e9rationnel pour accompagner l’enseigne dans son expansion \u00e0 hauteur de 100 points de vente. <\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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Ce savoir-faire s’exprime \u00e9galement par l’existence de standards \u00e9lev\u00e9s dans tous les aspects pratiques de la vie des magasins. Une formation de 8 unit\u00e9s de valeur r\u00e9parties en 3 niveaux d’apprentissage permet \u00e0 l’ensemble des \u00e9quipes, franchis\u00e9s et personnels, de tirer le meilleur profit du syst\u00e8me Domino’s Pizza. <\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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Les sp\u00e9cificit\u00e9s de Domino’s Pizza <\/em> <\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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Le produit Domino’s Pizza<\/strong> <\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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La sp\u00e9cificit\u00e9 de Domino’s Pizza est la P\u00e2te Traditionnelle – p\u00e2te fra\u00eeche livr\u00e9e 2 fois par semaine dans tous les magasins. Ce produit phare Domino’s devance nettement les 2 autres types de p\u00e2tes \u00e0 la carte : la Pan Pizza (p\u00e2te am\u00e9ricaine cuite dans un caquelon), et la Crousty Fine (p\u00e2te fine et croustillante).
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La carte, identique \u00e0 chaque magasin, comprend 15 pizzas \u00e0 la carte, des accompagnements \u00ab\u00a0sal\u00e9s\u00a0\u00bb (Buffalo Wings = ailerons de poulet grill\u00e9s) et \u00ab\u00a0sucr\u00e9s\u00a0\u00bb (cr\u00e8mes glac\u00e9es, brownies) ainsi qu’un large choix de boissons (sodas, eaux, bi\u00e8res et vins). <\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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Un lieu d’innovation<\/strong> <\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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Domino’s Pizza a d\u00e9velopp\u00e9 le \u00a0\u00bb Heatwave \u00ab\u00a0, syst\u00e8me qui permet\u00a0 de maintenir les pizzas \u00e0 bonne temp\u00e9rature dans un sac chauff\u00e9 par induction. Gr\u00e2ce \u00e0 ce proc\u00e9d\u00e9 r\u00e9volutionnaire, les pizzas sont livr\u00e9es au domicile des clients en moins de 30 minutes, aussi chaudes et croustillantes que si elles sortaient du four.\u00a0
Avec un temps de chargement extr\u00eamement court, (60 \u00e0 90 secondes), ce syst\u00e8me unique en son genre permet de maintenir la chaleur dans les sacs de livraison \u00e0 une temp\u00e9rature sup\u00e9rieure \u00e0 72\u00b0C pendant plus de 45 minutes. <\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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La vocation du service<\/strong>
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Experte de la pizza livr\u00e9e, le succ\u00e8s de l’enseigne repose sur le travail d’\u00e9quipe et l’image v\u00e9hicul\u00e9e par chaque membre du personnel : pr\u00e9sentation, accueil, capacit\u00e9 \u00e0 travailler dans le \u00ab\u00a0rush\u00a0\u00bb et service font partie int\u00e9grante des normes du concept Domino’s Pizza.
\u00a0La pr\u00e9paration d’une pizza est d\u00e9clench\u00e9e d\u00e8s r\u00e9ception de l’appel t\u00e9l\u00e9phonique. La livraison gratuite est garantie en moins de 30 minutes. Le client a \u00e9galement la possibilit\u00e9 d’emporter sa pizza \u00e0 partir d’un magasin en moins de 12 minutes.
\u00a0Si Domino’s Pizza met un point d’honneur \u00e0 livrer une pizza bien chaude en moins de 30 minutes, le respect du code de la route par les livreurs plut\u00f4t que des records de vitesse fait partie des valeurs de l’enseigne. Pour cette raison, aucun livreur Domino’s Pizza n’est p\u00e9nalis\u00e9 en cas de retard de livraison. <\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

La cl\u00e9 du succ\u00e8s de Domino’s Pizza \u00e0 travers le monde repose sur une prestation \u00e0 forte valeur ajout\u00e9e associant un produit de qualit\u00e9 et un service \u00e0 domicile. \u00a0 Soci\u00e9t\u00e9 de restauration ? Bien s\u00fbr. Soci\u00e9t\u00e9 de service ? Certainement. Il s’agit bien d’un savoir-faire sp\u00e9cifique qui emprunte \u00e0 deux m\u00e9tiers distincts des comp\u00e9tences 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